For all treks and lessons taking place after 1st September 2024 we will be using a pre-pay system here at Brendon Manor Stables (3-day rides are exempt). Here is a quick guide on how to use our new system.
Upon confirming your trek date and time with us, we will send you the following email. Please read this carefully as it gives important information. Click the pay.sumup.... link.
Upon clicking the link it will take you to the following screen in the above 2 images. Enter your full name (it would be helpful if this was the same as the lead one on the booking, it doesn't have to match your payment card). In the "add note to merchant" box please add your TREKKING DATE AND TREKKING TIME so we can track all payments (optional to add the length of trek like above). Please note this is mandatory and not optional as the box suggests. You are now able to pay with treks with 'G Pay', so please select this option if easier. Most of you however will be paying with card, so please enter your card details as you would with any other online retailer. You will notice that the black button at the bottom has your trek subtotal already pre-programmed in. Once entered correctly, click the black button, in this case "Pay £1.00" - IMPORTANT - Only press this ONCE!
Initially Sum-Up will take you back up to the top of the page with a simular message to the one on the above image displayed while it processes your transaction...
... once processed, you will get take to this screen, meaning the transaction is successful. To see this message please leave your browser open and do not reload your page. And that's it... we are instantly informed of your payment and your trekking slot is now reserved for you. We will get back to you within the same day if in office hours giving you arrival time details so please check your emails for this and contact us if you haven't received it.
Remember
The amount is pre-programmed in as the sub total for the group taking part in the trek, not inderviduals.
When pressing the black "Pay £XXX" - Only press this ONCE! It could charge you multiple times if you press it multiple times! Also don't refresh your browser unless you've seen the confirmation screen with the green tick as this confirms payment. If you accidently make muliple payments, please contact us straight away and we will check the system for you.
The Payment Link is a secure payment screen from our vendor SumUp. These are as secure as any transaction on any website. Please follow the instructions on screen in order to pay. Please make a note of your transaction number for future reference.
This must be done within 24 hours of the link being sent to allow you time to pay, so it's important for you to let us know of any delays.
Non-payment within 24 hours will result in that date and time becoming vacant again, so you may lose that booking. Again, contact us if you think or know there maybe a delay, we can help.